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Aline F.

已加入2021年10月16日

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最后活动2022年8月22日

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的最新活动 Aline F.

Aline F. 进行了评论，

评论General questions and issues about tickets
Help and FAQs

Hi! I have a question about the distribution of chats to agents.

What is the criteria for a chat to be assigned to an agent? I have an agent who is constantly being assigned chats even though there are other online agentes without any chats. Today she was assigned 3 sequencial chats, when there were 5 other online agets with no chats.

查看评论 · 已于 2021年10月13日 发布 · Aline F.

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Aline F. 进行了评论，

社区评论 Feedback - Reporting and analytics (Explore)
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+2 This would be a nice addition, having to export the querie to only then being able to share with somenone who isn't an admin can get quite messy if you're talking about tons os queries and etc

查看评论 · 已于 2021年8月10日 发布 · Aline F.

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