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Support 1

已加入2022年3月28日

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最后活动2022年4月08日

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评论Ticket management

Hi Jarrad Test,

I'm trying to generate reports for my client's closed tickets, most probably the tickets have been archived and not able to find in View.

Thanks & regards,

Steven Yeoh

查看评论 · 已于 2022年4月08日 发布 · Support 1

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Support 1 进行了评论,

评论Ticket management

Hello @... @... Matt @... @...,

I am encountered the same whereby not being able to see all closed tickets older than 120 days. Had tried a few suggestions below suggested by other community members.

a) View - customized the "view" with the following options, but no luck.

     > Status less than closed

     > Hours since closed less than 17520 (2 years)

b) View - not able to find the option Archive under the status option

c) Went to Explore and found out not able to customize own filters and dashboard panels. We have customer tickets added with tag upon received at Zendesk. So, we are planning to filter by specific customer tag to export the ticket details logged during a specific time frame such as 1-year time frame. Is there a way to customize the filters and dashboard panels in Explore?

Thanks & regards,

Steven Yeoh

查看评论 · 已于 2022年3月28日 发布 · Support 1

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