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Aleksandra

已加入2021年11月10日

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最后活动2021年11月10日

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评论Building reports

 

Hey! We are also trying to analyze our users' activity in the IVR. We would like to analyze the data related to users' interaction with the menu levels, the most commonly pressed keys and the abandonment rate in each menu level. Is that possible with Explore? If not are you planning to implement that in the near future. Also, if it is not possible with Explore, can we get this data by connecting to the Zendesk API? 

Looking forward to hearing from you (: 

查看评论 · 已于 2021年11月10日 编辑 · Aleksandra

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