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Keegan

已加入2022年3月22日

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最后活动2024年5月16日

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Keegan 进行了评论,

评论More integrations

When using the new Power BI connector, I'm only getting about 74,000+ rows for tickets and ticket metrics. Our zendesk instance has 1.5 million tickets. I think we get the correct number of rows in the user table though. Why would this be?

查看评论 · 已于 2024年5月16日 发布 · Keegan

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Keegan 进行了评论,

评论AI agent basics

If I understand this correctly, a conversation that a customer indicates as resolved will count towards this, even if no AI generated answer was provided. With only 10 resolutions per agent per month, this is going to push us AWAY from trying to improve the self-serve rate, as it's probably cheaper for an agent to respond to an easy question with a macro than for the bot to answer that question

查看评论 · 已于 2024年4月23日 编辑 · Keegan

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社区评论 Q&A - Reporting and analytics

I would also love to be able to report on first reply time after a ticket is assigned to a new group. Has there been any news on this?

查看评论 · 已于 2022年6月17日 发布 · Keegan

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