Jane M Langschied

hi, I am trying to hide a topic from agents, but to allow them to submit the post. How do I make this happen?

Problem: 

• Accordions and Table of Contents must be coded on each article. This is timely and a little finicky, you cannot have just any user making this kind of edit. 
• A lot of time/effort has already spent on coding accordions and table of contents and for Zendesk to follow up on our questions/issues we run into because it is manual coding. 

My feedback: is for this to be implemented into the editor by Zendesk so all we need to do is click a button (like adding a table into the article). 

Need proof of the want/need for this capability? Look at this thread going back 3 years: Tip: Collapsible headers in articles or templates (accordions) – Zendesk help

how do I do this with the the new_community_post_page.hbs? Or do I need to edit the code for community posts?

Will these “requests” include posts to community in specific brands?

Is there a way to modify the wording of the post statuses and the form used to submit the posts? Would I need to modify the coding to customize community/gather in this way?

Looking for some capabilities for our internal end-users (CSRs) to be developed. They are looking for the ability to create folders/organize the articles that they follow. 

I am looking for a recipe to automatically generate a Table of Contents in every article based on the heading selected. Is there a recipe already created?

Kristi Connolly

I found a "preview" in the bottom left-hand corner.

Agreed, we use preview regularly so we know what the article looks like before publishing. It is an expected feature of this type of program.

We are having issues since the list of available languages in Dynamic content are different than those available in the Help Center. Canadian English is available in the help center but not in the dynamic content list, so it will not pull in that translation.