Sophie Humphrey

It seems pretty ignorant that this has been an open issue/request at least since 2013 and even now you refuse to give a timeline to your paying customer base within 6 months.

Your entire business is built on providing software for teams where everything is generally always time-sensitive for customers (Support), so it's necessary to have a simple, built-in notification system.

Requests:

I would like to see a notification bell in the top right corner between the Search and Talk Icons, which plays a sound (regardless of which window/app you're on) and flashes red when a new ticket is assigned or an existing ticket is updated (persistently until opened, opening shows a more detailed notification timeline with time stamps, customer name/org, clickable, etc.). The notification sound should be easy to toggle on and off per user.

I'd also like to simultaneously see a concise PERSISTENT text notification (similar to the current ones shown when anything is manually updated) stating what happened ("New ticket assigned to you", "New comment on ticket assigned to you", etc.)

 

Thanks.