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Phil Kneller

已加入2022年7月26日

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最后活动2022年7月26日

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的最新活动 Phil Kneller

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评论Ticket management

Hi,

Our agents are having an issue when it comes to dragging and dropping attachments on to tickets.

If they have multiple tickets open, and they are working on the first ticket in the queue, dragging a file into this ticket does not work. Instead it will be attached the the next email in the queue.

No changes have been made and I can't see any settings that would have been enabled to make this happen.

Thanks.

查看评论 · 已于 2022年7月26日 发布 · Phil Kneller

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