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Barbara Brauner
已加入2021年10月16日
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最后活动2022年5月17日
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的最新活动 Barbara Brauner
Barbara Brauner 进行了评论,
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This feature would be really useful.
查看评论 · 已于 2022年5月17日 发布 · Barbara Brauner
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- If there are multiple accounts defined for the same channel type (for example, WhatsApp), tickets can be routed by only by channel type, not by a specific integration account.
Is there a plan to address this limitation? How do other teams overcome this issue? Are there any workarounds?
Being able to add multiple Whatsapp accounts is of limited use to us, if we can't effectively do anything with them, i.e. can't differentiate from where the tickets are coming from.
Thanks.
查看评论 · 已于 2022年2月09日 发布 · Barbara Brauner
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Hi Ana-Alicia, if you've followed Giovanni's steps from above, you just need to click on "Ticket Channel" in the top left corner (below "Filters (1)"). That will show all channels stacked on top of each other.
查看评论 · 已于 2022年1月26日 发布 · Barbara Brauner
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Barbara Brauner 进行了评论,
Hi Elaine,
Thanks for your response.
I'm referring to a variation of the first option: I've selected all "assignee names" in the row selector and when later on a new agent is added and also getting tickets assigned, they are showing up in the row selector, but not being automatically selected.
查看评论 · 已于 2021年12月07日 发布 · Barbara Brauner
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Hi, is there a way to have the Row Selector select all of the options at all times? What happens in my queries is that when a new option is added (e.g. because new agent is added etc.) this option will not be automatically included in the Row Selector selection. Any solution for this?
Thanks.
查看评论 · 已于 2021年12月03日 编辑 · Barbara Brauner
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