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Barbara Brauner

已加入2021年10月16日

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最后活动2022年5月17日

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的最新活动 Barbara Brauner

Barbara Brauner 进行了评论,

评论General questions and issues about tickets

+1

This feature would be really useful.

查看评论 · 已于 2022年5月17日 发布 · Barbara Brauner

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Barbara Brauner 进行了评论,

社区评论 Feedback - Reporting and analytics (Explore)

+1 

This feature would be really helpful.

查看评论 · 已于 2022年4月13日 发布 · Barbara Brauner

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Barbara Brauner 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Same question. It's not just a nuisance, but really a security concern as described multiple times above.

查看评论 · 已于 2022年4月07日 发布 · Barbara Brauner

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Barbara Brauner 进行了评论,

评论Setting up Agent Workspace
  • If there are multiple accounts defined for the same channel type (for example, WhatsApp), tickets can be routed by only by channel type, not by a specific integration account.

Is there a plan to address this limitation? How do other teams overcome this issue? Are there any workarounds?

Being able to add multiple Whatsapp accounts is of limited use to us, if we can't effectively do anything with them, i.e. can't differentiate from where the tickets are coming from.

Thanks.

查看评论 · 已于 2022年2月09日 发布 · Barbara Brauner

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Barbara Brauner 进行了评论,

评论Explore recipes

Hi Ana-Alicia, if you've followed Giovanni's steps from above, you just need to click on "Ticket Channel" in the top left corner (below "Filters (1)"). That will show all channels stacked on top of each other.

查看评论 · 已于 2022年1月26日 发布 · Barbara Brauner

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Barbara Brauner 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Hi Dane,

Are you also planning to include "Next reply time" metrics for Social messaging channel in the future? That would be very useful too.

Thanks.

查看评论 · 已于 2022年1月25日 发布 · Barbara Brauner

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Barbara Brauner 进行了评论,

评论Explore recipes

Very helpful, thanks a lot Elaine!

查看评论 · 已于 2021年12月11日 发布 · Barbara Brauner

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Barbara Brauner 进行了评论,

评论Explore recipes

Hi Elaine,

Thanks for your response.

I'm referring to a variation of the first option: I've selected all "assignee names" in the row selector and when later on a new agent is added and also getting tickets assigned, they are showing up in the row selector, but not being automatically selected.

 

查看评论 · 已于 2021年12月07日 发布 · Barbara Brauner

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Barbara Brauner 进行了评论,

评论Explore recipes

Hi, is there a way to have the Row Selector select all of the options at all times? What happens in my queries is that when a new option is added (e.g. because new agent is added etc.) this option will not be automatically included in the Row Selector selection. Any solution for this?

Thanks.

查看评论 · 已于 2021年12月03日 编辑 · Barbara Brauner

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Barbara Brauner 进行了评论,

社区评论 Feedback - Ticketing system (Support)

+1

That feature would be very helpful!

查看评论 · 已于 2021年11月17日 发布 · Barbara Brauner

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