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Andris Vilcāns

已加入2023年4月11日

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最后活动2023年5月11日

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Andris Vilcāns 进行了评论,

社区评论 Feedback - Voice (Talk)

Hello,

@... Thank you for your comment - would be great to hear about your mentioned "other ways" from practical perspective!

Best regards,

Andris

查看评论 · 已于 2023年5月11日 发布 · Andris Vilcāns

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Andris Vilcāns 进行了评论,

评论Managing Talk

Hi Sabra - I was leaving my feedback by creating new thread here and already getting an answer from your colleague: Greeting for Outbound call - EU GDPR issue – Zendesk help

查看评论 · 已于 2023年5月11日 发布 · Andris Vilcāns

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Andris Vilcāns 创建了一个帖子,

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Hello Zendesk team,

I found conversation about this topic in 2022-August, no more news after that.

Please update the situation in this year!

According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation (GDPR) (gdpr-info.eu) we have to inform our customers that call will be recorded.

Our agents are saying the same sentence again and again every time calling to customer. 

When do you plan to implement the automatic pre-recorded greeting for Outbound Calls to exclude human factor for that kind of repeatable tasks?

Best regards,

Andris

已于 2023年5月10日 发布 · Andris Vilcāns

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Andris Vilcāns 进行了评论,

评论Managing Talk

Hello Zendesk,

According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation (GDPR) (gdpr-info.eu) we have to inform our customers that call will be recorded.

Our agents are doing it again and again. 

When do you plan to implement the automatic pre-recorded greeting for Outbound Calls which is more than very welcome in 21st century to exclude human factor for that kind of repeatable tasks?

Best regards,

Andris

查看评论 · 已于 2023年4月11日 编辑 · Andris Vilcāns

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Andris Vilcāns 进行了评论,

社区评论 Feedback - Voice (Talk)

Hello Zendesk,

According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation (GDPR) (gdpr-info.eu) we have to inform our customers that call will be recorded.

Our agents are doing it again and again. 

When do you plan to implement the automatic pre-recorded greeting for Outbound Calls which is more than very welcome in 21st century to exclude human factor for that kind of repeatable tasks?

Best regards,

Andris

查看评论 · 已于 2023年4月11日 编辑 · Andris Vilcāns

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Andris Vilcāns 进行了评论,

社区评论 Feedback - Sales CRM (Sell)

Hello Zendesk,

According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation (GDPR) (gdpr-info.eu) we have to inform our customers that call will be recorded.

Our agents are doing it again and again. 

When do you plan to implement the automatic pre-recorded greeting for Outbound Calls which is more than very welcome in 21st century to exclude human factor for that kind of repeatable tasks?

Best regards,

Andris

查看评论 · 已于 2023年4月11日 编辑 · Andris Vilcāns

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