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Menicon Co

已加入2022年2月10日

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最后活动2022年9月14日

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的最新活动 Menicon Co

Menicon Co 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

Hi Chris,

That's great news!

I'm looking forward to it.

 

Thanks,

Yuji

查看评论 · 已于 2022年9月14日 发布 · Menicon Co

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Menicon Co 创建了一个帖子,

帖子 Feedback - Chat and Messaging (Chat)

Our customers mainly use MS teams to communicate with them and they prefer to use it when asking us inquiries, but Zendesk does not have such feature.

I need a channel which our customers send inquiries via their MS teams account.
My imagine is social messaging which is similar to WhatsApp or Twitter DM and so on...

Could you add the function in the future?

已于 2022年9月13日 发布 · Menicon Co

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Menicon Co 进行了评论,

社区评论 Feedback - Ticketing system (Support)

We really want this function as well!!!!

查看评论 · 已于 2022年7月08日 发布 · Menicon Co

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Menicon Co 进行了评论,

评论AI agents and automation best practices

Hi Zendesk,

I have exactly same request what Chad had, and think that many other people may have it.

Do you have any plan to change the function in near future?

 

Thank you,

Yuji

查看评论 · 已于 2022年6月28日 发布 · Menicon Co

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Menicon Co 创建了一个帖子,

帖子 Feedback - Help Center (Guide)

Hi,

I'd like to share our Zendesk Guide page for our external collaborator. I know only view rights could be set by changing "Visible to" setting for the end-user organization which belongs in the collaborator's group. On the other hand, There are no way to give create/Edit/Delete authentication for them without any leak our information in Zendesk support page(Customer,Organization, and explore clickable on left panel of Zendesk support UI), according to your operator's responding on #10423759.

 

I hope it to be better in the future.

 

Thank you,

已于 2022年6月13日 发布 · Menicon Co

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