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Katerina Louka

已加入2021年12月21日

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最后活动2023年5月02日

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的最新活动 Katerina Louka

Katerina Louka 进行了评论,

社区评论 Q&A - AI and automation

Hi Michael,

I believe you could use {{ticket.public_comments_formatted}} to have a copy of the conversation at the end of the satisfaction survey email.

Hope that helps!

查看评论 · 已于 2022年5月13日 发布 · Katerina Louka

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Katerina Louka 进行了评论,

社区评论 Q&A - Apps and integrations

Hi John,

We have managed to set this up by creating a webhook that would update tickets. Then you can notify this webhook through an automation using "hours since created" condition.

If you haven't been using webhooks already you may want to check the following:
Creating webhooks in Admin Center
API reference - batch updates

Hope this helps!

查看评论 · 已于 2022年4月22日 发布 · Katerina Louka

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Katerina Louka 进行了评论,

社区评论 Q&A - Reporting and analytics

Hi Dane!

Thank you for your reply.

I think I wasn't clear - I am sorry. We'd be good with calculating weighted average in either of those datasets.

For the time being I haven't yet found a way to do this - we can only calculate average through the re-built options and I was thinking that maybe it could be possible through a custom metric.

Thanks! 

查看评论 · 已于 2022年2月21日 发布 · Katerina Louka

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Katerina Louka 创建了一个帖子,

帖子 Q&A - Reporting and analytics

Hi all,

Is there a way to calculate weighted average in queries in Tickets and Ticket updates datasets?

Have been looking into a workaround but I don't seem to find any resources.

Thanks! 

已于 2022年2月09日 发布 · Katerina Louka

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Katerina Louka 创建了一个帖子,

帖子 Feedback - Reporting and analytics (Explore)

It would be very helpful to have the ability to add a specific tag to multiple queries at once or/and be able to add a tag without having to open each query, save, go back, search again.

 

已于 2021年12月28日 发布 · Katerina Louka

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Katerina Louka 进行了评论,

评论Building reports

Hi!

Is there a way to add a specific tag to multiple queries at a time?

查看评论 · 已于 2021年12月21日 发布 · Katerina Louka

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