最近搜索
没有最近搜索

Phaedon
已加入2022年8月16日
·
最后活动2025年1月08日
关注
0
关注者
0
活动总数
21
投票
4
订阅
6
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Phaedon
Phaedon 创建了一个帖子,
Hi there,
I'm fairly new at Zendesk Explore reporting and I've tried searching for an example but I'm struggling to find one.
I want to include SUM(Agent replies) in a report, but only for tickets with a particular tag. Because of how the report is set up, I don't want to do this with a report filter (as I don't want the filter to affect other metrics. Specifically, I want to compare this filtered by tag SUM(Agent replies) to the overall unfiltered SUM(Agent replies) How would I set this up? I think it would be a calculated metric, but I'm struggling to find an example to work with.
已于 2023年2月27日 编辑 · Phaedon
0
关注者
2
投票
2
评论
Phaedon 进行了评论,
Thank you so much Dane! I see what you mean now.
Last question though: is there a way to do this, but not actually show the Ticket IDs as rows? I'd love to have the overall average, and the average by assignee, without the per ticket detail, in one table.
查看评论 · 已于 2022年10月17日 发布 · Phaedon
0
关注者
0
投票
0
评论
Phaedon 进行了评论,
Thanks for that feedback Dane! Can you give me some guidance to how to do what you're describing with the attribute Ticket ID or point me to an article that will show me? I'm quite new at all this.
查看评论 · 已于 2022年10月14日 发布 · Phaedon
0
关注者
0
投票
0
评论
Phaedon 进行了评论,
When adding a total to a table it seems as if the aggregator is being used on the row data rather than the background data. Is there a way to fix this?
Specifically, I'm looking at a table of first reply (AVG) time by agent and month. When I add a Grand Total, with the AVG aggregator, it seems to take an average of the individual lines rather than an average of the total data. It's doing an average of the averages rather than the overall first reply time for that month. How might I change that?
查看评论 · 已于 2022年9月14日 发布 · Phaedon
0
关注者
0
投票
0
评论
Phaedon 进行了评论,
0
关注者
0
投票
0
评论