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Heike von PaulCamper
已加入2021年10月16日
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最后活动2021年10月16日
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的最新活动 Heike von PaulCamper
Heike von PaulCamper 进行了评论,
After chasing for an answer or solution, the answer of the zendesk support concerning problems with attachments was that they do not have some, and I should follow the releases. This is a main functionality, but if the ticket is in dialog or the customer put their attachment in the mail - you might not receive important messages. I now tell customers when I need to ask them to send me attachments in several ways and attempts that Zendesk has no solution for this. Disappointing for a big player in the helpdesk software industry - but the problems with attachments are getting around in forums etc. Maybe the boomerang comes back. With regard an Enterprise Plan paying customer.
查看评论 · 已于 2021年6月03日 发布 · Heike von PaulCamper
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