courteneym

Hello @David Gillespie! I'm reaching out to emphasize the importance of prioritizing this feature. Implementing it would significantly enhance the integration between multiple Zendesk instances and our main Jira instance, allowing us to consolidate into a single Jira integration for all our instances. This consolidation will not only streamline our processes but also reduce security risks by minimizing the number of integration points, thereby strengthening our overall security posture.

Please re-consider prioritizing this effort. Thank you!

Has this feature request been added or is there a plan for this currently being worked on -

Feature Request: HTML in Ticket Field Descriptions as well as Customizing Ticket Field Descriptions With HTML.

Any update would be much appreciated! Thank you!