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Andru Fanger's Avatar

Andru Fanger

已加入2021年10月16日

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最后活动2023年5月13日

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的最新活动 Andru Fanger

Andru Fanger 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

We'd like to expose the ZD ticket creation time within JIRA on the linked ZD tickets, but it doesn't seem that that information is readily available from the list of ticket fields that can be exposed. 

As a workaround, I have created a custom ticket field that is populated with the creation date via a webhook trigger.

However, it would be great to have this field natively supported within the app.

 

 

已于 2022年8月22日 发布 · Andru Fanger

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Andru Fanger 创建了一个帖子,

帖子 Feedback - Apps and integrations (Platform)

It would be useful to be able to sync the ticket's Organization and Requester fields to Jira.

In our particular use case, the teams working out of Jira need to understand which Organizations and end users are associated to the Jira tickets. Having the ability to sync to dedicated Jira fields would allow them to run reports against that data.

已于 2021年6月09日 发布 · Andru Fanger

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