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Igor Buffon Cattusso
已加入2022年7月13日
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最后活动2023年7月11日
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的最新活动 Igor Buffon Cattusso
Igor Buffon Cattusso 进行了评论，
社区评论 Feedback - Reporting and analytics (Explore)
Comparing metrics from Guide and Support datasets is essential, as it would give much more info on how effective the Help Center is.
It would give insights, for example, on which searches yielded no answers and the user ended up opening a ticket because of it. Knowing what was searched and how the agent handled the customer's question and use that answer to improve the help center content would be of great value.
As of today, there is no way to link such a search with the opened ticket :(
查看评论 · 已于 2022年12月08日 发布 · Igor Buffon Cattusso
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