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Aaron C.
已加入2021年10月16日
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最后活动2024年12月06日
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的最新活动 Aaron C.
Aaron C. 进行了评论,
Wow, that bad. Have you had any contact through customer service? Any solutions there?
查看评论 · 已于 2024年2月08日 发布 · Aaron C.
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I've seen an insane spike, 250 tickets every 24 hours, in replies getting caught in spam. It all started Friday about a week ago.
查看评论 · 已于 2024年2月08日 发布 · Aaron C.
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Aaron C. 进行了评论,
I'm assuming that you will not be able to report on tickets in Explore after they are deleted. Is this correct?
So, total number of tickets created will not stay the same after tickets have been deleted, right?
For example, if there are 200,000 created tickets for all time, and you delete 100,000 tickets, this metric would then show 100,000 tickets created for all time?
查看评论 · 已于 2024年1月31日 发布 · Aaron C.
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Aaron C. 进行了评论,
I agree with this. Tags or organizations as attributes feels weird. Roles or groups would be a step in the right direction. I'm having a hard time deciding the best way to take away the ability for light agents to articles in Guide. Not to mention, the management permission carry across all brands. I'm not even sure its possible to have separate groups of people editing articles based on brand.
查看评论 · 已于 2023年7月13日 发布 · Aaron C.
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Aaron C. 进行了评论,
Daniel Elizalde We have the premium sandbox but in order to replicate you have to delete and create a new one. That process can take a full week according to documentation depending on volume of data that is getting replicated. So on top of a 6-figure/yr product we have to buy another product to keep our sandbox up to date? Maybe that is status quo.
查看评论 · 已于 2023年4月26日 发布 · Aaron C.
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Aaron C. 进行了评论,
I had to update my trigger that follows up with customers who self serve. If you have the default automation that sets solved tickets to closed after 4 days, it fires the trigger that updates customers who self-serve again. So they will get that email twice, once when they self-serve and once when the ticket closes.
I would consider adding a condition that nullifies this trigger from firing more than once.
查看评论 · 已于 2022年10月03日 发布 · Aaron C.
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Aaron C. 进行了评论,
Hey Becky!
Go Pens!
I believe the closest thing to what you are looking for is followers. This will allow one agent to be assigned, and another to be notified of any updates made to the ticket. See here for more on that.
I hope that is helpful!
Aaron
查看评论 · 已于 2022年4月11日 发布 · Aaron C.
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