Veronica Vassena

@... Just here to upvote and see if there's any news on this, thanks! Follwing initial adoption, our ZD implementation has become more structured, leading to onboarding new groups and making renaming necessary for agents' efficient use. I see another thread here on this issue: https://support.zendesk.com/hc/en-us/community/posts/4408860631962-Fix-the-process-for-renaming-support-groups-