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Michael Beattie
已加入2021年10月22日
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最后活动2025年2月26日
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的最新活动 Michael Beattie
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评论Ticket editor, assignee, and requestor
Hi Zendesk customer center, is it possible to have (as Alex M asked) both:
- agents being able to amend the subject lines of tickets
- the amended subject lines being visible to the customer
Our use case is that we need to edit the subject lines of tickets that start as voicemail requests but where we solve by email. Donors need to see the relevant SL, rather than the default SL of their own phone number. Any help you can provide would be appreciated.
>> update 2/24/2025 the ability to edit subject lines in a customer-visible way seems to be functioning now
查看评论 · 已于 2025年2月26日 编辑 · Michael Beattie
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