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Vinay Pandravada

已加入2021年10月16日

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最后活动2021年10月19日

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Vinay Pandravada 进行了评论，

社区评论 Q&A - AI and automation
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Thank you for clarifying.

查看评论 · 已于 2021年7月27日 发布 · Vinay Pandravada

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Vinay Pandravada 进行了评论，

社区评论 Q&A - AI and automation
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Hi Amie, 

 
 
I have looked up into this, but even if I used Flow Builder for custom message replies the console must be active for those replies to fire. Can you please tell me if that is the case or not.
 
Thanks.

查看评论 · 已于 2021年7月25日 发布 · Vinay Pandravada

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Vinay Pandravada 创建了一个帖子，

帖子 Q&A - AI and automation
Zendesk Agentless Bot

Hi There !

I have used the mobile chat SDK to create a chatbot experience with triggers that helps me create a personalised experience for all the Users.

Now, my problem is these triggers won't work until I login and keep the console alive. That means at-least 1 agent active always.

What I require is the chatbot to work in its truest sense, like completely agentless. I would like to see if this (Agentless workflow that does not require me to go to console and login or check in the console from time to time to keep the session alive) was possible in Zendesk Chat (or) not.

 

Please help me out.

Thanks in advance. :)

已于 2021年7月23日 发布 · Vinay Pandravada

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