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Viktor
已加入2021年10月27日
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最后活动2024年4月22日
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的最新活动 Viktor
Viktor 进行了评论,
Hi,
This is something that would increase the handling times with the possibility to add external requesters. Same as you can already to in Side conversation E-mail.
It's often you have requesters (end users) with similar mailadresses and names which takes even more time to search for them and start a new ticket.
查看评论 · 已于 2024年1月09日 发布 · Viktor
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Agree with all above. This is a great feature but not possible to use if it's implemented on all groups / Agents in Zendesk.
We need to be able to set specific Custom statuses for specific groups.
查看评论 · 已于 2023年5月04日 编辑 · Viktor
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Viktor 进行了评论,
Hi
Just came across this thread and there is still a way to assume another agent as admin.
Go to Groups search up one of the groups you know the agent is in, open that group in a new window (holding down ctrl + click on it, or right click open in new window). This will open the old group page and if you hold the mouse on the agent you want to assume you see the assume button.
查看评论 · 已于 2023年1月09日 发布 · Viktor
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Viktor 进行了评论,
Hi!
I saw this and thought about a test I have been doing with encoding.ID.
You could if you have added [{{ticket.encoded_id}}] to the Subject add the same encoded_id to your E-mail from outside of Zendesk. However that message will be presented as internal note sometimes when the sender is not a part of the conversation.
Don't forget to add [ ] around {{ticket.encoded_id}} in subject.
Then you can try to send an e-mail into that ticket as long as you add the same ID in subject.
So I managed to send into an existing ticket with {{ticket.encoded_id}} then adding #assignee and #solved for example.
查看评论 · 已于 2022年11月17日 发布 · Viktor
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