Ben Derr

We just got hit with this, nothing has changed it seems. Thanks to everyone that commented above, well said.

As the person with Security and Operations responsibility at my company, this is an absolute must and a real opportunity to provide a useful operational metric. 

Seems like it could be done via statuspage pretty simply. Just "Is my email connector working?", can I receive Support email requests from the primary linked account. 

I spent a fair amount of time looking through the API and it is not focused on operations, but more towards SLA, agent metrics, capabilities, statuses. 

Please, please we would support you adding endpoints that can be useful for us that keep the systems running, we are not quite as interested in the various many, many other channels if I can't maintain visibility on one of the primary functions of the service, email support - thanks!

Email notifications would be acceptable as well.