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Nino Callueng

已加入2021年10月16日

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最后活动2023年7月25日

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的最新活动 Nino Callueng

Nino Callueng 进行了评论,

社区评论 Feedback - Help Center (Guide)

Do we have update on this?

查看评论 · 已于 2023年7月25日 发布 · Nino Callueng

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社区评论 Q&A - Chat, messaging, and widgets

HI Ahmed,

Love the update! Will it also show if a chat was offered to mutiple agents?

查看评论 · 已于 2023年5月24日 发布 · Nino Callueng

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Nino Callueng 创建了一个帖子,

帖子 Q&A - Chat, messaging, and widgets

Hi,

Part of the key performance indicators of our agents is the acceptance rate, which directly impacts their monthly bonus. 

However, there we are getting a lot of reports that agents keep on getting missed assignments saying that a chat was not assigned to them or sometimes they are saying that the chat was only assigned to them for approximately 5 secs but its just disappeared. 

Is there a way for me to validate this as chat events won't show that this was assigned to the agent and explore only tells me that it was missed? 

It's basically their word vs what is in Zendesk but incomplete. 

已于 2023年4月29日 发布 · Nino Callueng

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Nino Callueng 进行了评论,

社区评论 Feedback - Apps and integrations (Platform)

Is there an update if this will be rolled out? Thank you!

查看评论 · 已于 2023年2月13日 发布 · Nino Callueng

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Nino Callueng 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Hi Everyone,

Do we have an update on this? We are still looking forward to this feature being in Agent's Workspace as this will facilitate our customer service processes in terms of supporting our agents.  

查看评论 · 已于 2023年2月13日 发布 · Nino Callueng

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Nino Callueng 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

Is it possible to have a chat routing API to understand and identify the routing flow of every inbound chat? This will would prove a better understanding and can provide easy resolution for any department routing issues. Currently, Zendesk API does not provide any of this data.

已于 2022年11月24日 发布 · Nino Callueng

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Nino Callueng 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Is this feature available too in the Side Conversation especially if it is connected to slack?

查看评论 · 已于 2022年11月24日 发布 · Nino Callueng

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Nino Callueng 进行了评论,

评论Setting Guide roles and permissions

Hello,

Can I create a user who can only access Guide workspace but not the other workspaces such as Support, Chats, talks, etc? 

Hoping to hear from you soon. 

查看评论 · 已于 2021年9月27日 发布 · Nino Callueng

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