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Nino Callueng
已加入2021年10月16日
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最后活动2023年7月25日
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的最新活动 Nino Callueng
Nino Callueng 创建了一个帖子,
Hi,
Part of the key performance indicators of our agents is the acceptance rate, which directly impacts their monthly bonus.
However, there we are getting a lot of reports that agents keep on getting missed assignments saying that a chat was not assigned to them or sometimes they are saying that the chat was only assigned to them for approximately 5 secs but its just disappeared.
Is there a way for me to validate this as chat events won't show that this was assigned to the agent and explore only tells me that it was missed?
It's basically their word vs what is in Zendesk but incomplete.
已于 2023年4月29日 发布 · Nino Callueng
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Nino Callueng 进行了评论,
Nino Callueng 创建了一个帖子,
Is it possible to have a chat routing API to understand and identify the routing flow of every inbound chat? This will would prove a better understanding and can provide easy resolution for any department routing issues. Currently, Zendesk API does not provide any of this data.
已于 2022年11月24日 发布 · Nino Callueng
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Nino Callueng 进行了评论,
Hello,
Can I create a user who can only access Guide workspace but not the other workspaces such as Support, Chats, talks, etc?
Hoping to hear from you soon.
查看评论 · 已于 2021年9月27日 发布 · Nino Callueng
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