最近搜索
没有最近搜索

Orin
已加入2021年10月16日
·
最后活动2022年10月26日
关注
0
关注者
0
活动总数
29
投票
22
订阅
3
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Orin
Orin 进行了评论,
I take it by the lack of,,,err ZERO response from Zendesk this is a feature they are NOT entertaining with pursuing. Another fail.... And one would think all the money we are charged we would want to have this simple feature so companies can report of pure CSAT and not false metrics... SMH...
查看评论 · 已于 2022年6月02日 发布 · Orin
0
关注者
9
投票
0
评论
Orin 进行了评论,
Any Update on this as using the flow to add the tag answer_bot_solved does not work, when I reached out to Zendesk support and they let me know I have my triggers set correctly but not sure "why trigger didn't fire as expected although I understand that these conditions are in our article"
My question is, can you add a trigger based off the system created triggers ( ab_resolved ) when no agent touches the ticket?
As this trigger doe snot work at all and will not add the tag answer_bot_solved to a ticket solved by an end-user.
- Click the Admin icon () in the sidebar, then select Business Rules > Triggers.
- Create a new trigger - call it Answer Bot: Tag as solved
- Set the following Conditions:
- Ticket | Is | Updated
- Requester Role | Is | (end user)
- Current user | Is | (end user)
- Ticket Status | Changed to | Solved
- Ticket Channel | Is | Email
- Ticket Tags | Contains at least one of the following | ab_resolved
- Add the following Actions:
- Select Add tags from the drop-down list and then insert the tag answer_bot_solved.
- Save the trigger.
查看评论 · 已于 2021年9月02日 发布 · Orin
0
关注者
0
投票
0
评论