Robbie Pearce [Alias: Ruby]

Sorry, have updated my response to include a sample search. Basically it's just stuffing each ticket ID into ticket_ID:"", and separating with a space. 

So if we had a list ticket ID's 1234, 1235, 1236—it would look like: ticket_ID:"1234" ticket_ID:"1235" ticket_ID:"1236"

It's definitely a bit janky, and I'm not really using any additional operators from the advanced search doc here. But those can help narrow things further. For example, I'll often use lists of description:"" with an email as each string being searched, combined with assignee:none and group:"Target Group Name" as it frequently surfaces duplicate tickets while bulk handling.

Hey there folks,

This has been a pain point for me for some time now, and periodically I try a few things to see if it works. This never used to work, but does now.

Using ticket_id:12345678 separated by spaces works great in the search tool. I do a lot of filtering with external tooling, and once complete, a formula in Sheets will produce a list you can copy and paste into search to achieve bulk-ish actioning. 

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Example search in Zendesk: ticket_id:"12345678" ticket_id:"12345679" ticket_id:"12345680" ticket_id:"12345681"

Would bring up results for 4 tickets, 12345678, 12345679, 12345680, and 12345681

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Example sheets formula: ="ticket_id:"&char(34)&CELL_REFERENCE&char(34)

Where CELL_REFERENCE is a cell containing the ticket ID. 

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Just something to note, best to only do 100 at a time as that's the bulk edit limit. Have had success doing this with other things like description:"string in the ticket" etc., but be cautious as there seems to be a character limit for the search box so doing longer strings will have mixed results.