Jeferson Stedile

Hello Pedro Rodrigues!

Thanks for the tip! This really doesn't help much, because it only says if it's Sandbox, but I still don't know which domain.

Thanks anyway!

Would it be possible to enter the name of the Zendesk instance where the access is taking place? I work at a Zendesk partner company and I have logins in multiple customers. As I receive a generic email, I have no way of knowing which instance this access is taking place from. Thanks!

When the browser is not active (the agent is viewing some other screen), the agent's icon disappears from the ticket (for the other agent who is also viewing the same ticket). My suggestion for improvement is that the icon stays on the ticket (shown to other agents when he's on a ticket) until the agent closes the ticket tab.

Would it be possible to enter the name of the Zendesk instance where the access is taking place? I work at a Zendesk partner company and I have logins in multiple customers. As I receive a generic email, I have no way of knowing which instance this access is taking place from. Thanks!

About "Intermittent occurrence of messaging tickets in the open/pending/on-hold/solved states not reopening when a visitor next chats" (chat and messaging).
Chat tickets (whatsapp, in this case) are changing to "open", regardless of what status they were previously. Tickets with "new" status are changing to "open" after a new message sent by the end user, even with no one assigned. Suggestion: Couldn't you do a validation, that in case the status is "new", it doesn't change to "open"? This is causing some confusion for some Zendesk customers, as tickets stay "open" even though no one has started dealing with the end user.

Hello! Is there any way to permit the ticket creation of e-mails "Received from support address"? We have this issue in a client instance. A support address "X", as a sender ("from:"), sends an e-mail to another support address "Y" (receiver - "to:"). All these tickets are suspended.

Hello! Is there a way to don't show the "Share ticket with" selection field for some groups?