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Stella Kang

已加入2021年10月26日

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最后活动2023年10月11日

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的最新活动 Stella Kang

Stella Kang 进行了评论,

社区评论 Feedback - Voice (Talk)

We are also not using Omnichannel routing or Unified Agent Status.

查看评论 · 已于 2023年8月30日 发布 · Stella Kang

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Rebecca Knudson no, Zendesk was unable to meet our needs. 

查看评论 · 已于 2023年8月25日 发布 · Stella Kang

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Couldn't agree with you more, Matt Davis!

查看评论 · 已于 2023年8月07日 发布 · Stella Kang

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Stella Kang 进行了评论,

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@... This was stated to me in case #11719874.

查看评论 · 已于 2023年7月20日 发布 · Stella Kang

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Stella Kang 创建了一个帖子,

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At this time, opening new/multiple tabs will automatically change the agents' status to offline. This is a known limitation.

There are other settings that are remembered across tabs (for example, draft mode selection), it would be helpful if an agent's Talk status could be remembered across tabs as well. Agents are missing calls because their status is being switched to offline without their notice.

已于 2023年7月17日 发布 · Stella Kang

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Stella Kang 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Agree this is much needed! Thank you.

查看评论 · 已于 2023年5月20日 发布 · Stella Kang

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Stella Kang 进行了评论,

社区评论 Feedback - Voice (Talk)

Joey Barrett

When traffic gets forwarded, does the original callback number get recorded in ZD Talk?

For example, customers call mobile phone in India, those calls are all forwarded to a US number. Will ZD Talk record the original number (customers) or will it record the mobile number (forwarding origin)?

查看评论 · 已于 2023年3月07日 编辑 · Stella Kang

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Stella Kang 进行了评论,

评论Routing

Thanks Vio H.

So this doesn't work if you only use Chat?

查看评论 · 已于 2023年1月23日 发布 · Stella Kang

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Stella Kang 进行了评论,

评论Routing

I don't see Omnichannel routing under Objects and rules as the article states- is there a reason for that?

查看评论 · 已于 2023年1月23日 发布 · Stella Kang

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