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Andrew Kenny

已加入2022年12月01日

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最后活动2024年6月03日

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Andrew Kenny 进行了评论,

社区评论 Q&A - Tickets and email

I wasn't able to sort out webhooks, but that's likely a me problem rather than a Zendesk problem.

查看评论 · 已于 2023年11月16日 发布 · Andrew Kenny

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Andrew Kenny 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Yes, a way to book an appointment on a form, or at least a date and time would be great! At the moment I have to use the date picker field plus a custom dropdown field I've created with each of the 24 hours as choices, but many other types of forms (Jotform, Microsoft Forms, Google Forms, etc.) offer a date/time combo in a single field.

查看评论 · 已于 2023年11月15日 发布 · Andrew Kenny

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Andrew Kenny 进行了评论,

社区评论 Feedback - Ticketing system (Support)

We'd like some more info on this too please Mary O'Neill! Interested to know if this feature can carve out tickets to delete by Brand, Group, etc. and also if it deletes End User data too for full GDPR compliance. Thanks!

查看评论 · 已于 2023年10月09日 发布 · Andrew Kenny

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Andrew Kenny 进行了评论,

社区评论 Feedback - Ticketing system (Support)

;)

查看评论 · 已于 2023年8月03日 发布 · Andrew Kenny

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Andrew Kenny 进行了评论,

社区评论 Feedback - Ticketing system (Support)

I agree that adding CC's with triggers would be hugely helpful.

Caroline Scott for now could you use one of these trigger actions to send the notification email to your agents? Alternatively you can also trigger a side conversation via email.

查看评论 · 已于 2023年8月03日 编辑 · Andrew Kenny

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Andrew Kenny 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Andy Seaman even if you remove the automations that close tickets, the tickets will still move from Solved to Closed after 28 days.

I agree, looking forward to Zendesk's forthcoming fix.

查看评论 · 已于 2023年7月05日 编辑 · Andrew Kenny

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Andrew Kenny 进行了评论,

社区评论 Feedback - Ticketing system (Support)

An Add CC trigger action would be exactly what I'm looking for too!

查看评论 · 已于 2023年4月28日 发布 · Andrew Kenny

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Andrew Kenny 进行了评论,

社区评论 Q&A - Tickets and email

Understood, thanks Dane. I've got some more learning about webhooks to do.

查看评论 · 已于 2023年4月13日 发布 · Andrew Kenny

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Andrew Kenny 进行了评论,

社区评论 Q&A - Help center and community

查看评论 · 已于 2023年4月10日 发布 · Andrew Kenny

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Andrew Kenny 创建了一个帖子,

帖子 Q&A - Tickets and email

I use a form in my help center with a custom field to collect an email address (not the requester's email). It's a Regex field that allows me to restrict the email address to the specific domains we allow. The submitted form is picked up by our API and sent to a different system that will have an error if it receives emails outside the allowed domains.

Is there a way that I can add the email address from that custom Regex field as a CC on the resulting ticket?

已于 2023年3月23日 发布 · Andrew Kenny

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