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Nicki T.
已加入2021年10月16日
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最后活动2021年11月12日
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的最新活动 Nicki T.
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Historical data relating to agent status and availability MUST HAVES:
1. Historical reporting on agent time spent on available.
2. Historical reporting on agent time spent on away.
3. Historical reporting on agent time spent on offline.
4. Historical reporting on average/sum calls per available hour
5. Integrated schedule of when employee is scheduled to work Support/Talk tickets/Chat tickets and having historical markers of when employee made themselves available late or early in that scheduled time. Being able to set goals/SLA within that time frame and giving historical reporting on efficiency.
查看评论 · 已于 2021年11月12日 发布 · Nicki T.
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