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Christopher Wooten

已加入2021年10月16日

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最后活动2022年9月08日

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的最新活动 Christopher Wooten

Christopher Wooten 进行了评论,

评论Third party and social messaging channels

Set this up on one of my channels but it does not do any workflow when people @mention me on the channel. Does it not work in a specific Channel?

 

查看评论 · 已于 2022年8月15日 发布 · Christopher Wooten

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Christopher Wooten 进行了评论,

社区评论 Developer - Zendesk APIs

Christopher Kennedy Thanks for the feedback. We have since pivoted to creating an internal brand to use their widget in these situations

查看评论 · 已于 2022年6月23日 发布 · Christopher Wooten

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Christopher Wooten 进行了评论,

社区评论 Feedback - Ticketing system (Support)

I am in the same boat. Where is this in the cycle? It has been past 9 months since the official comment Amisha Sharma. Can you provide an update?

查看评论 · 已于 2022年6月21日 发布 · Christopher Wooten

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Christopher Wooten 进行了评论,

社区评论 Developer - Zendesk APIs

Greg Katechis I am having a similar issue where I am trying to create a proactive chat for a customer via the API and I am unable to. Is there a reason this functionality is being blocked?

查看评论 · 已于 2022年6月21日 发布 · Christopher Wooten

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Christopher Wooten 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Looks like there is still no update here.

查看评论 · 已于 2022年6月07日 发布 · Christopher Wooten

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Christopher Wooten 进行了评论,

评论Ticket customization

Love the new view and the form features. I used to have a huge google sheet I used to have to use. When did this hit prod?

查看评论 · 已于 2022年5月13日 发布 · Christopher Wooten

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Christopher Wooten 进行了评论,

社区评论 Feedback - Voice (Talk)

Its usually one or two a week. The issue is when the agents need to have it done but only the admins can get to it. The idea is to enable the agents to run a command from either slack or Zendesk to allow the agent to block the number as well as add it to a list that's easily seen for all agents.

查看评论 · 已于 2022年4月20日 发布 · Christopher Wooten

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Christopher Wooten 创建了一个帖子,

帖子 Feedback - Voice (Talk)

As our call volume goes up so to is the amount of numbers we have to block. Being able to route a slack message or a macro to an api call would lesson a simple issue for our ops team.

已于 2022年3月30日 发布 · Christopher Wooten

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Christopher Wooten 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Same issue here. We need a better way to handle follow-up tickets with users.

查看评论 · 已于 2022年2月28日 发布 · Christopher Wooten

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Christopher Wooten 创建了一个帖子,

帖子 Feedback - Reporting and analytics (Explore)

The Live data only lets you filter on 5 different metrics. This is not even close to be enough for an MVP release. At the bare minimum we would need to separate out unassigned.

已于 2022年2月02日 发布 · Christopher Wooten

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