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Adam Stewart

已加入2024年10月03日

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最后活动2024年10月03日

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的最新活动 Adam Stewart

Adam Stewart 进行了评论,

评论Zendesk messaging

We like having the transcripts public but they satisfy SLAs because the comment is made by the “System”.  This means a customer could reply to their chat, the transcript would write to the ticket, and the customer would satisfy their own SLA.  

 

Are there any plans to fix this behavior?  Public comments by the “System” should be excluded from SLA calculations.  

查看评论 · 已于 2024年10月03日 发布 · Adam Stewart

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