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Ian LaPhilliph

已加入2021年10月21日

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最后活动2022年6月23日

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的最新活动 Ian LaPhilliph

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社区评论 Feedback - Ticketing system (Support)

We're in a similar position here as well.  Not only lag for our agents, but we've also experienced a ton of chat outages since switching over.  Even on the operations side, I've noticed everything having to do with our account being significantly less performant since swapping Zendesk Chat over to the New Agent Workspace.

Guessing it has to do with the legacy chat APIs/Product interacting with the Support APIs, but my knowledge may be a tad outdated on that.

Either way, we are also looking at options on how to improve the performance. 

查看评论 · 已于 2022年6月23日 发布 · Ian LaPhilliph

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