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Jason McDonald

已加入2022年3月07日

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最后活动2022年7月27日

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的最新活动 Jason McDonald

Jason McDonald 进行了评论,

评论Ticket management

Hi,

Some of our customers reporting today that they're not seeing attachments (paperclip attachment, not inline) on their end. You can see it in the Zendesk ticket but it's not showing on customer email.

Tested with my own personal  email address and it appears to be the case.

After some searching I went to Admin Centre > Objects and Rules > Ticket Settings and enabled "Include attachments in emails" and it has resolved it. 

No changes had been made prior to this issue occuring but we never had issues with attachments before today. Has there been an update or release that could have affected this? 

查看评论 · 已于 2022年7月27日 发布 · Jason McDonald

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评论What's new in Zendesk

查看评论 · 已于 2022年4月22日 发布 · Jason McDonald

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Jason McDonald 进行了评论,

评论What's new in Zendesk

Hi all,

Having the same issue as Edina above.

It's no longer possible to highlight ticket number with a double click. Trying to highlight it with the mouse is a bit awkward depending on where exactly you click.

We can get it from the URL or type it manually for now but is there a reason for this change? 

Thanks
Jason

查看评论 · 已于 2022年4月22日 发布 · Jason McDonald

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Jason McDonald 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Just rolled out Agent Workspace today and found out this information is gone and it was incredibly useful for us to have. Hope this is resolved.

It was not mentioned in this article that this would no longer be available: https://support.zendesk.com/hc/en-us/articles/4408821805338

查看评论 · 已于 2022年3月07日 发布 · Jason McDonald

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