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Mark L

已加入2023年3月07日

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最后活动2025年2月03日

Zendesk Luminary

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的最新活动 Mark L

Mark L 创建了一个帖子,

帖子 Feedback - Chat and Messaging (Chat)

In your Using Voice powered by messenger article  it highlights there is a current limitation where you cannot embed a Call button as part of the Messaging workflow.

Originally I believe this said it was coming soon - however wanted to see if this is on the roadmap for Messenger and if so when.

 

We are looking to utilise the call button in a couple of workflows that contain branching conditions based of API calls, so where the button will only appear in the workflow if the customer needs a specific condition we have set. 

If they do meet the criteria they'll have the option to call
If they do not meet the criteria then they will not have the option to call

 

 

已于 2024年12月11日 发布 · Mark L

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Mark L 进行了评论,

评论Managing Talk

Hey Rob Stack 

 

Do we know if/when we'll be able to add the call button as Part of a Zendesk Messenger flow?

 

We are looking to utilise this in a couple of workflows that contain branching conditions based of API calls, so where the button will only appear int he workflow if the customer needs a specific condition we have set. 

If they do meet the criteria they'll have the option to call
If they do not meet the criteria then they will not have the option to call

查看评论 · 已于 2024年6月10日 发布 · Mark L

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Mark L 进行了评论,

评论Ticket automation and collaboration

Hey!

Will it auto-generate tags based on the tags assigned to the proposed Macro it bases its answers on?

查看评论 · 已于 2024年5月01日 发布 · Mark L

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