Mackenzie Nelsen

Yes @Sean.  The ability to assume as an agent directly from the UI would be really helpful. For my usecase, yes, it's so I can see  and troubleshoot my  agent's specific setup / account. 

For instance, when setting up an agent with groups  it is hard to verify  what tickets I am setting them up to see when there are multiple dependencies. I  had to screen share with an agent while updating multiple settings to see if they could see the subset of tickets that I wanted them to see. It would have taken 5 minutes if I could assume the identity myself.