最近搜索


没有最近搜索

Nico Bartolomeo's Avatar

Nico Bartolomeo

已加入2022年6月24日

·

最后活动2022年6月27日

关注

0

关注者

0

活动总数

5

投票

2

订阅

1

活动概览

的最新活动 Nico Bartolomeo

Nico Bartolomeo 进行了评论,

评论Additional ticket channels

Thanks Mike, we do have that set up — the issue above is with chat triggers specifically, and the best way to enter their information while already in a chat with them.

From the article:

If the chat is started by a proactive trigger, the pre-chat form requirement is bypassed and chats can be created without users having to fill in their name and email address

查看评论 · 已于 2022年6月27日 发布 · Nico Bartolomeo

0

关注者

0

投票

0

评论


Nico Bartolomeo 进行了评论,

评论Additional ticket channels

Hey there! When we get chats that were prompted by a trigger we only see the user as 'Visitor' and a string of numbers.

When that happens we ask them for their name and email address, so we can log their support cases against their account. In the old chat views, there were two fields where you could quickly set their name and email address while still in the chat.

That's not an option anymore in the workspace, I take it because the chat is already technically a ticket?

However changing someone from 'Visitor12345' to their name/email is a bit more cumbersome as you need to go to their profile, change the name and add the contact there. Also, it doesn't let you add an email contact to that user if one with that email already exists, so I'm not sure what the correct thing to do is in that case. 

Any plans of adding a feature similar to the one that used to be available in the chat view? Or is there already a better way to do this that I'm not aware of?

Let me know if any of that is unclear, and thanks for your help!

查看评论 · 已于 2022年6月24日 编辑 · Nico Bartolomeo

0

关注者

0

投票

0

评论