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Steve Frisby

已加入2023年1月27日

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最后活动2024年11月22日

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的最新活动 Steve Frisby

Steve Frisby 进行了评论,

评论Creating dashboards

Hello.  We have a vast number (400+) Dashboards we've created that we schedule out to customers to view their support metrics currently.  You're retiring these and asking us to migrate to a new format.  Migration of these would take months of work.    I have therefore gone with a new solution of creating ONE new dashboard, and then using Data Restrictions to limit the report by Ticket Organisation name, for each of our 800+ customers.
HOWEVER, I have started doing this only to now realise you've placed a 100 data restriction limit on Zendesk.  This is now severely hindering our ability to report out to our customers.  I was providing them with the ‘link’ to the data restricted dashboard.. at least that was my plan, but now that's not going to be possible?  What's the solution here that doesn't involve months of work, migrating our hundreds of dashboards please?

查看评论 · 已于 2024年11月22日 发布 · Steve Frisby

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Steve Frisby 进行了评论,

评论Business rules

I have a trigger that automatically assigns tickets to an agent based on tags on customers, which works great, but I have a specific employee who only works half days.  Obviously I don't want to keep de-activating and re-activating triggers every day.  (her tickets would go to deputy agents when not working on the helpdesk, which is what we want). What additional rule can I set so that this trigger only fires between certain times of the day?  I can see schedules might work but not sure in practice how to do it.  Any help appreciated.

查看评论 · 已于 2023年1月27日 发布 · Steve Frisby

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