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PAUL

已加入2021年10月16日

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最后活动2023年5月17日

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评论Working with articles in the knowledge base

Hey all,

Does anyone know if it's possible to hide any/some icons in the toolbar? Eg. "add video" because links should be used instead and would not want to tempt the content managers to use the built-in feature. Maybe with some custom code?

Fingers crossed! :D

查看评论 · 已于 2022年9月27日 发布 · PAUL

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评论Setting up Zendesk Chat

Hi Dane,

I would like to avoid creating a dedicated group for this... if possible...

To you think the setting below will route chats correctly if multiple agents are assigned to this skill?

Thanks!

查看评论 · 已于 2022年5月20日 发布 · PAUL

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评论Setting up Zendesk Chat

Hi Dane

Many thanks for getting back to me, much appreciated!

Please correct me if I'm wrong, but this method will assign incoming chats to a specific agent only, the one which is defined in the trigger, correct?

What do I need to do if I'd like to assign chats to a pool of agents with a specific skill?

Looking forward to hearing back from you!

Thank you in advance!

查看评论 · 已于 2022年5月20日 发布 · PAUL

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评论Setting up Zendesk Chat

Hi Eduardo,

Have you seen this article(?): https://support.zendesk.com/hc/en-us/articles/4408833808538-Recipe-Route-a-chat-to-a-department-based-on-the-country-the-visitor-is-chatting-from

If you are looking for a solution to detect the language no matter the location, I don't think it's possible.

Hope this helps!
Paul

查看评论 · 已于 2022年5月12日 发布 · PAUL

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社区评论 Discussion - Tips and best practices from the community

please update the to:

{
  "user":{
    "id":{{ticket.requester.id}},
    "user_fields": {
      "last_csat_date" : "{{ "now" | date: "%s" | plus: 7776000 | date: "%b %d, %Y" }}"
    }
  }
}

 

where 7776000  = 86400 s in a day * x no of days (90 in this case)

查看评论 · 已于 2022年3月01日 发布 · PAUL

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