最近搜索
没有最近搜索

Nate Crumback
已加入2021年10月16日
·
最后活动2021年10月16日
关注
0
关注者
0
活动总数
5
投票
1
订阅
2
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Nate Crumback
Nate Crumback 创建了一个帖子,
Feature Request Summary:
Zendesk support should have a yellow SLA badge to indicate tickets that are nearing a breach of SLA ("caution", the SLA is about to breach)
Description/Use Cases:
A support team can be busy with the day-to-day ticket volume and support inquiries and just as yellow means "caution" on a stoplight so can a yellow SLA badge. Visually, this would be more easily identifiable than a green badge with "6h" that blends in with the other green badges that might be "10d".
Business impact of limitation or missing feature:
No significant impact and more a "like to have" versus a "must-have".
Other necessary information or resources:
已于 2021年8月03日 发布 · Nate Crumback
7
关注者
7
投票
2
评论
Nate Crumback 进行了评论,
Hi ZD Community,
Apologies if this was asked or proposed already but would it be possible to add a third color for the SLA badges?
For example, it would be great to have the SLA badge turn yellow when it's getting closer to breaching. Ideally, Admins can choose when the badge would turn yellow (48, 24, or 12 hrs, etc. until breaching).
Visually, this would help Support agents identify pending breaches a little better than just the green and red badges.
Thanks!
查看评论 · 已于 2021年8月02日 发布 · Nate Crumback
0
关注者
1
投票
0
评论