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Greg
已加入2022年7月20日
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最后活动2024年5月15日
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的最新活动 Greg
Greg 进行了评论,
Zendesk clearly showed that you/they don't care. I think nobody here understands what you are doing and where you are heading.
查看评论 · 已于 2023年10月17日 发布 · Greg
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Greg 进行了评论,
Linked comment from Amisha Sharma - this is such a BS answer.
They forced something, and if they will make a change in a year nobody will care anymore. Some will get used to that, some will move somewhere else. Also they are saying you can opt out - but somehow for us (end last year) it was not possible.
查看评论 · 已于 2023年3月28日 发布 · Greg
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Greg 进行了评论,
I've sent a complaint about it, and have not received any helpful answer - just few form texts saying how great new system is.
And contacting Zendesk support is a mess - it feels like they are making it more complicated to stop people to contacting them. I hate "You can reach us in your messaging widget if you still need help"
Looks like it's time to look around at another products
查看评论 · 已于 2022年8月19日 发布 · Greg
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Greg 进行了评论,
got an e-mail from Zendesk saying "your Zendesk account will be automatically upgraded to Agent Workspace, our primary support user interface, starting mid-August 2022" - so my understanding is that we'll not be able to turn it off at that point
查看评论 · 已于 2022年7月20日 发布 · Greg
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