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Greg

已加入2022年7月20日

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最后活动2024年5月15日

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社区评论 Feedback - Ticketing system (Support)

No way we'll upgrade to Enterprise just for that.  One more annoyance like this and we'll just go somewhere else. There are other products on the market.

查看评论 · 已于 2024年2月08日 发布 · Greg

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社区评论 Feedback - Ticketing system (Support)

Matt,

we are in the same boat. Zendesk is clearly showing that they don't care.

查看评论 · 已于 2024年2月08日 发布 · Greg

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评论Ticket customization

Amisha Sharma

Zendesk clearly showed that you/they don't care. I think nobody here understands what you are doing and where you are heading. 

查看评论 · 已于 2023年10月17日 发布 · Greg

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社区评论 Feedback - Ticketing system (Support)

Zendesk is showing so much that they don't care. It's almost 3 years now.

查看评论 · 已于 2023年7月13日 发布 · Greg

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社区评论 Feedback - Ticketing system (Support)

Linked comment from Amisha Sharma - this is such a BS answer.

They forced something, and if they will make a change in a year nobody will care anymore. Some will get used to that, some will move somewhere else. Also they are saying you can opt out - but somehow for us (end last year) it was not possible.

查看评论 · 已于 2023年3月28日 发布 · Greg

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社区评论 Feedback - Ticketing system (Support)

I've sent a complaint about it, and have not received any helpful answer - just few form texts saying how great new system is.

And contacting Zendesk support is a mess - it feels like they are making it more complicated to stop people to contacting them. I hate "You can reach us in your messaging widget if you still need help"

Looks like it's time to look around at another products

查看评论 · 已于 2022年8月19日 发布 · Greg

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社区评论 Feedback - Ticketing system (Support)

Sari Siekkinen

got an e-mail from Zendesk saying "your Zendesk account will be automatically upgraded to Agent Workspace, our primary support user interface, starting mid-August 2022" - so my understanding is that we'll not be able to turn it off at that point

查看评论 · 已于 2022年7月20日 发布 · Greg

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社区评论 Feedback - Ticketing system (Support)

@...

any updates here? We're forced by Zendesk to switch to Agent Workspace (mid August automatic switch) - and sorting change is very annoying. 

查看评论 · 已于 2022年7月20日 发布 · Greg

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