John Hargelid

On top of things, this should not be marked as answered - as the question here is more general ability to have administrative people/roles handling different aspects (IT = user management, Finance = billing/payments etc..).
The answer relates to a person not being able to change their own rights, which could probably be ok if there were more options for admin roles to begin with.
This is standard practice for most modern SaaS tools...

I agree with Barb, three's a general need for more types of roles and accesses.

Although I see a point of a lesser role not being able to change to a higher permission (which is the case for Barb in individual apps), there's a HUGE need to have cross-app permissions to be an admin for all users regardless of apps.

It is also very strange that the Owner role can only be ONE individual, and they need to be a user. In a lot of companies there's a need for a non-user (within Finance for example) to be able to handle billing and such things.

What are the reasons for not being on par with many other state of the art services? Bandwidth? Discrete code bases between apps?