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Donna Haddigan

已加入2023年8月25日

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最后活动2025年2月13日

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的最新活动 Donna Haddigan

Donna Haddigan 进行了评论,

评论Zendesk messaging

We need to be able to:

 

1) Include placeholders in messages sent via messaging trigger, and 

2) Automatically send a message to end users that haven't responded to the agent's message after 5 minutes have passed, then send another message and auto-solve the convo if there are no further end user replies after another 5 min. 

查看评论 · 已于 2025年2月04日 发布 · Donna Haddigan

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Donna Haddigan 进行了评论,

社区评论 Discussion - Tips and best practices from the community

I'd love to see this as a feature well - 

"… we would like to present a button for the requester to inform us IF the request can be marked solved, now that they received all necessary instructions via the auto-response. ONLY if the requester clicks on the button "YES my issue is resolved" we want the ticket to go into solved status."

查看评论 · 已于 2024年11月11日 发布 · Donna Haddigan

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Donna Haddigan 进行了评论,

社区评论 Feedback - Admin Center

Agree with all of the above - We'd like to make bot performance a KPI for our content team, since they manage the info the bot pulls from; but they cannot access the bot to make the appropriate adjustments (ie. business changes that affect intents, etc.). We need to be able to add AI Bots as an option within setting up custom roles.

查看评论 · 已于 2024年10月21日 发布 · Donna Haddigan

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Donna Haddigan 进行了评论,

评论Routing

Can we introduce the capability to route multiple new or open+unassigned tickets from the same end user to the same agent vs. sending these to multiple? This would save us from some double work + giving conflicting resolutions. 

查看评论 · 已于 2024年4月24日 编辑 · Donna Haddigan

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