Marilou Abruscato

Yes.  Many of our CC's are just one offs.  We do not want nor allow unknown users without an account access to any of our resources like the Support Portal.  Creating all of these end users causes a lot of busy work to remove them from the system manually (As we do not have access to SQL to remove them all at once).  Allowing a CC without an ‘end-user’ account creation automatically just makes so much more sense and deals with the privacy issues.  They can get copied on the ticket and see the responses via the emails but never have an account!