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Becky Evans

已加入2022年7月05日

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最后活动2024年12月03日

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的最新活动 Becky Evans

Becky Evans 进行了评论,

评论Using help center search

Darenne No, I meant the feedback form linked by Orsolya Forster above and at the end of the other article https://support.zendesk.com/hc/en-us/articles/5641000272922-Announcing-semantic-search-in-Guide- 

 

查看评论 · 已于 2023年5月17日 发布 · Becky Evans

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Becky Evans 进行了评论,

评论Using help center search

Hi Darenne, Thanks, and sorry I wasn't clear. I understand that it is automatic and see that it has already been rolled out in our help center. My question is about when we see searches that don't return expected results. I see that Zendesk is requesting us to submit a feedback form each time, but that's not very practical. It would be nice if there were things our Agents could do on our end to help train the AI in real time. Cheers! 

查看评论 · 已于 2023年5月16日 发布 · Becky Evans

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Becky Evans 进行了评论,

评论Using help center search

Hi, this sounds like a great enhancement. Is there anything we can do to help train our own help center?

查看评论 · 已于 2023年5月15日 发布 · Becky Evans

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