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DOMINGO GONZALEZ

已加入2023年3月21日

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最后活动2023年6月23日

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DOMINGO GONZALEZ 进行了评论,

社区评论 Q&A - Tickets and email

Thank you for the comment, Noly.

That manually refresh button is not working correctly because when I click on it, the counters "update," but if in a view called "View A" it shows 0 tickets, when I enter this view, I can see 3 tickets, and the manual refresh didn't do its job.

Could you offer me any other solution? It is vital that these counters work correctly.

Thank you!

查看评论 · 已于 2023年6月23日 发布 · DOMINGO GONZALEZ

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DOMINGO GONZALEZ 创建了一个帖子,

帖子 Q&A - Tickets and email

Hello, I want to share my issue with you:

I have created some views, and when I load the views page, each view's name is displayed in the views menu along with a ticket counter indicating the number of tickets within each view. The problem I'm facing is that the counter is incorrect. Sometimes it shows 0 as the counter, but when I enter the view, I can see 4 tickets, for example. Conversely, the counter may display 4 tickets, but when I access the view, there are 0 tickets.

I have analyzed the view settings, and they are correct.

Thank you, Regards

已于 2023年6月22日 发布 · DOMINGO GONZALEZ

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DOMINGO GONZALEZ 创建了一个帖子,

帖子 Q&A - Tickets and email

The field doesn't appears and the form show this error:

  • Please provide a ticket description.

And textarea called Public response appears. ¿Where is Description field? On settings all parameters are OK.

已于 2023年3月21日 发布 · DOMINGO GONZALEZ

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