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Gabrielle Rosso

已加入2021年10月16日

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最后活动2025年2月19日

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的最新活动 Gabrielle Rosso

Gabrielle Rosso 进行了评论,

评论Service Level Agreements (SLA), macros, and CSAT

Hello, 

As some agents created personal macros but are no longer employed, how could I delete these macros?  I am an admin in the system.

查看评论 · 已于 2024年1月03日 发布 · Gabrielle Rosso

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社区评论 Feedback - Ticketing system (Support)

+1

查看评论 · 已于 2023年6月12日 发布 · Gabrielle Rosso

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Gabrielle Rosso 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

We have the opportunity to select a default value in the custom ticket fields.  However, it is not possible to do the same thing in the custom user fields.

For our organisation, GUIDE users must have different kind of accesses so that some of them can open tickets via the portal, but some other don't.  They however need to have access to GUIDE documentation so they need to have an account.

The way the system works now is that every time a new user send an email to our support address or comment an existing ticket, they are automatically added to the organisation users.  By selecting a default value, we could prevent them to have the access to open tickets directly.

Is that something planned in the future?

Many thanks, 

已于 2023年1月09日 发布 · Gabrielle Rosso

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评论Business rules

Hello, 

Is there a possibility to see all the existing tags, not only the 100 most-used?

查看评论 · 已于 2022年11月21日 发布 · Gabrielle Rosso

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Gabrielle Rosso 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Same here, it slows down the agents when they are working on their lists.  The notification could be moved slightly to the left, there is plenty of room to display them and they will not cover anything.

查看评论 · 已于 2022年5月25日 发布 · Gabrielle Rosso

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Gabrielle Rosso 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

A lot of our end-users would like to have the opportunity to download their ticket list in Excel to do their tickets follow-up.

I heard that it was possible in old Zendesk version.  Is there something planned in a near future?

Many thanks.

已于 2021年9月01日 发布 · Gabrielle Rosso

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Gabrielle Rosso 进行了评论,

评论How to get help with phone call problems in Talk

Hi there, 

I did the workaround suggested.  It seems to works in Chrome, but the issue is still there in Edge, even with the workaround...  Any idea why?

查看评论 · 已于 2021年8月24日 发布 · Gabrielle Rosso

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Gabrielle Rosso 进行了评论,

评论Ticket customization

Hello, 

Is there a way to create a custom field available for agents which would be editable by admins only?  Basically, we don't want agents to be able to modify it but have the information in read only.

查看评论 · 已于 2021年8月04日 发布 · Gabrielle Rosso

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