Frank Joriskes

Hi, 

We are also running into this problem. At our company (2000 employees - Non profit) we are in a process of migrating more and more departments to Zendesk. However, if this issue cannot be resolved I'm not sure if Zendesk is the way to go.

 

I think it's quite normal for an end user to be able to email to multiple support addresses . I can give you multiple situations where this is absolutely necessary.

 

Zendesk Admin Is there a solution on its way or are we having false hope and do we need to start looking at other, better solutions?

 

Kr, 

Frank