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Michael Thomas

已加入2022年5月23日

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最后活动2022年6月24日

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Michael Thomas 进行了评论，

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Any update when there will be able to export the logs? Right now viewing the logs there a browser integration issue where you need to close the side bar to continue scrolling down.

查看评论 · 已于 2022年6月24日 发布 · Michael Thomas

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社区评论 Developer - Zendesk Apps Framework (ZAF)
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Thanks for the code, but this will not work in my case, as I want to warn them before the submit, so as they add new CC I want do my check, so that why i was listening to the ticket.collaborators.changed, I might know the reason why organization array is empty, I just have to do a few test.

查看评论 · 已于 2022年6月21日 发布 · Michael Thomas

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Michael Thomas 进行了评论，

社区评论 Developer - Zendesk Apps Framework (ZAF)
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Hi Greg,

Reason why I want to listen to the event listener, is I want to warn the user before they save the ticket, that they're about to send a message to someone who is not in the requestors organization. So using the method instead will be after the fact which is to late.


Here is my github path for project https://github.com/mthomas-github/zd_cc_app

查看评论 · 已于 2022年6月20日 发布 · Michael Thomas

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const CORE_ENDPOINTS = {
ticketcollaboratorschanged: 'ticket.collaborators.changed',
ticketrequestororganizations: 'ticket.requester.organizations',
organizationmemberships: 'organization_memberships'
}

查看评论 · 已于 2022年6月17日 发布 · Michael Thomas

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Michael Thomas 进行了评论，

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async _handleCollaboratorsChanged(data) {
const ticketRequestOrganizations = (await this._client.get(CORE_ENDPOINTS.ticketrequestororganizations))[CORE_ENDPOINTS.ticketrequestororganizations];
const collaboratorsOrganizations = (await this._getCollaboratorsOrganizations(data));
console.log(collaboratorsOrganizations);
}
 
async _getCollaboratorsOrganizations(collaborators) {
const collaboratorsOrganizations = [];
var coll = new Promise((reslove, reject) => {
collaborators.forEach(async collaborator => {
const collaboratorOrganizations = (await this._client
.request(API_ENDPOINTS.organization_members + collaborator.id + '/organization_memberships.json')
.catch(this._handleError.bind(this)))[CORE_ENDPOINTS.organizationmemberships]
Promise.all(collaboratorOrganizations).then(x => {
console.log(x);
});
if (collaboratorOrganizations.length != 0) {
if (collaboratorOrganizations.length > 1) {
collaboratorOrganizations.forEach(organization => {
collaboratorsOrganizations.push({
organization_id: organization.organization_id,
organizattion_name: organization.organization_name,
})
})
} else {
collaboratorsOrganizations.push({
organization_id: collaboratorOrganizations[0].organization_id,
organizattion_name: collaboratorOrganizations[0].organization_name,
});
}
} else {
console.log('Did Not Get Collaborator Organizations');
}
});
reslove(collaboratorsOrganizations);
});

coll.then((value) => {
return value;
})
}

查看评论 · 已于 2022年6月17日 发布 · Michael Thomas

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Michael Thomas 创建了一个帖子，

帖子 Developer - Zendesk Apps Framework (ZAF)
Listening to 'ticket.collaborators.changed'

Hello

I've issue I have created an app using ZCLI, and I listening to 'ticket.collaborators.changed' and what I notice is Organization array is empty every time even time a collaborator is added, I just want to know if this known issue or will not return the organization in the array.

已于 2022年6月17日 发布 · Michael Thomas

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Michael Thomas 创建了一个帖子，

帖子 Developer - Zendesk Apps Framework (ZAF)
JQ ZIS Intetrgration Match

Hello

 I have developed a ZIS Integration and looking to use a Config setting within the jq Match(), I was wondering if it was possible to use a value from my Config that is the search pattern?

 

已于 2022年6月13日 发布 · Michael Thomas

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Michael Thomas 进行了评论，

社区评论 Developer - Zendesk Apps Framework (ZAF)
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Hi Eric,

I'm looking away to filter the tickets that are returned based on a certain tag, so instead of showing a use all tickets I only with show them ticket with "x tag" is this possible? 

查看评论 · 已于 2022年5月31日 发布 · Michael Thomas

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Michael Thomas 创建了一个帖子，

帖子 Developer - Zendesk Apps Framework (ZAF)
Return back my own list of tickets to view

With a custom app is possible to intercept the open ticket view and return my own ticket based on a tag and custom role?

已于 2022年5月26日 发布 · Michael Thomas

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Michael Thomas 进行了评论，

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I just created a user with a custom Role, he currently has 1 person in his organization when I search for a user not in his Org on CC's its returned.

 

查看评论 · 已于 2022年5月24日 发布 · Michael Thomas

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