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Dom

已加入2021年10月22日

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最后活动2021年10月22日

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Dom 创建了一个帖子，

帖子 Q&A - Reporting and analytics
Tracking when SLAs breached

I am trying to build a report, which would contain:

  • # of tickets that have breached first reply SLA per day.
  • Have a possibility to check all of the tickets that breached SLA to identify pain points in our support team.

I've tried to take a look into it but managed only to build a report, which shows the % of tickets that have breached SLA on a specific day. 

Any help in this regard would be highly appreciated! 

已于 2021年8月26日 发布 · Dom

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