Matt Duchowny

Elaine, you are the best! Thank you so much! I can't believe I totally missed that!

Hi there, we currently have a report that displays the average hourly tickets but we'd prefer to have it display the average in 2 hour chunks. I know that I can do every other hour but it isn't calculating in the averages for the hours not selected.

Possible to do?

Hi Dave,

The field is a number field shown below.

This represents which of our stores is reaching out to us. If a ticket encompasses more than one location, we are adding one location into the problem ticket and then creating incident tickets for each location to link so that we are tracking this info.

I know we can do tags, and maybe that's the way to go, although we have other reports for tags so I'm not sure about that.

Do you know if what I'm looking to do is possible?

Thanks!

Hi there, I have a custom field for a number. Currently we are creating incident tickets to the main one to track the different numbers in that field but it would be nice if I could put a comma between the numbers and still pull the individual numbers.

Ex: Field says 1234
What I would want to do is "1234, 5678" and be able to report on those numbers separately.

I was googling around trying to see if I could find this and also looked at the functions in Explore for the Standard Calculated Attribute but I wasn't able to find anything that seems to match what I'm looking for.

Thanks!

Is that possible in Explore by any chance? It would save us a good amount of work.

I'm trying to filter a query by a custom field but that custom field does not appear while other custom fields do.  Is there something I need to do to change that field to make it appear? I didn't see a difference between the ones that appear and the one that doesn't appear.  The other issue that I'm trying to figure out is that on one report I have the ticket ID but it's just the ID and not a clickable link to the ticket itself.  Is that possible?  Thank you!